Home Support Service

The Home Support Service works with people who may be experiencing chronic mental illness by providing person-centred support and practical assistance to enable them to live safely and independently in their own homes and in participating within their local communities.

Home Support during COVID-19

The Home Support service continues to operate during Covid-19, providing direct support to service users while following all current government guidelines.

What We Do

Supporting people with complex and multiple needs, within a context of adult incapacity or adult protection, or where there is exceptional vulnerability or high risk, is at the forefront of our care.   Key is enabling the development of skills to improve self-resilience, self-confidence and self-esteem, in addition to enhancing practical skills in managing day to day living.   This may be in the form of support with budgeting, household tasks, shopping, community engagement to reduce social isolation etc.

As we take a whole-person approach we personalise your care and support to best suit your needs complying with the principles of self-directed support.


The Home Support Service Team is trained to SVQ Health and Social Care Level 3 or above.  It is regulated by the Care Inspectorate as a ‘floating housing support’ service.  Following our latest unannounced inspection in February 2017 the Home Support service was awarded Grade 6 – Excellent for Quality and Support, and Grade 5 - Very Good for Quality of Staffing. 

How to refer to the Home Support Service

Referrals can be made via local social service offices within either Clackmannanshire, Falkirk or Stirling Council who will then assess a person’s eligibility based on their assessed needs and financial status.  
Referrals can also be made by GPs through the single shared assessment process to social services.

Action in Mind can also provide further information about the Home Support service or arrange a meeting with the Team Leader, Irene Hamilton by telephoning 01786 451203 or by email at info@actioninmind.org.uk

Alternatively, go to How we can help/Projects & Themed Working/Self-Directed Support for more information to download if you wish.

What clients say

“I need a life-size cardboard cut-out worker to sit on my couch all the time. Things seem so much clearer when I have the opportunity to talk with my worker and I can keep my perspective much better during visits and support than when I deal with things alone.  She gives so much understanding, reassurance and clarity to all the issues that I struggle with.”

“Support is vital to me as a life line and has helped me survive.  Having contact regularly with worker is one of the few times when I almost feel happy in my daily life.  The reassurance and support has helped me continue with life and living.”

Action in Mind needs your support to make the places where you learn and study or the local communities and neighbourhoods where you live to become better informed about and understanding of mental health.  Together, we can make a real and positive difference to people’s lives by bringing an end to mental health stigma and discrimination by creating a pathway of positive mental wellbeing for everyone.

For more information about The Collective AiM and how you can become involved click Join Us, email info@actioninmind.org.uk or call 01786 451203 (office hours)

Join Us