Information & Advice

Need Help Now


If your GP practice is closed, phone NHS 24 at 111. Phone line is open 24 hours per day.

If you need urgent social work support outside normal office hours – at night, at weekends or on bank holidays and live in Forth Valley, call the Emergency Duty Team on 01786 470500.

Counselling Directory ( is a resource hub which enables individuals struggling with their emotional wellbeing to find a qualified and insured counsellor. Counselling Directory was set up by a team who know how difficult it can be to find the right support, and are passionate about connecting people to the support they deserve. As well as providing a directory of counsellors, they also share free advice and guidance from counsellors through their blog ( They also list counselling organisations and charities who offer free or low concession counselling. All counsellors listed on their website have provided their proof of membership with a registered body.

There are a number of telephone helplines you can call to speak to someone confidentially or get information about where you might go to get help.

LOGO-Breathing-Space.pngBreathing Space
0800 83 85 87 (freephone from landlines)

Free and confidential phone- and web-based service for people in Scotland experiencing low mood, depression or anxiety. Phone line open: Mon to Thu 6pm to 2am; and all weekend – Fri 6pm to Mon 6am.


116 123

Confidential emotional support service. Phone line open 24 hours.
To visit the local office please call to check when someone will be available for you. Phone 01324 622 066 (office).


LOGO-SANE.pngSANE Mental Health Helpline
0845 767 8000

SANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. Open daily from 6pm to 11pm.

For Children and Young People

0800 11 11 (freephone from a landline)

ChildLine is a private and confidential service for children and young people up to the age of 19 years. You can contact a ChildLine counsellor about anything – no problem is too big or too small.


For Older People

LOGO-SILVERLINE.pngThe Silver Line
0800 4 70 80 90 (freephone from a landline)

The Silverline is the only free helpline providing information, friendship and advice for older people. It is open 24 hours, each day of the week.


Domestic Abuse

LOGO-NAT_DOMESTIC_ABUSE.pngNational Domestic Abuse Helpline
0808 2000 247

A national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The Helpline can give support, help and information. Available 24 hours a day.